Return & Refund Policy

Last Updated: September 20, 2026

Contact Information

If you have any questions regarding returns or refunds, please contact us:

Company Name:
Shenzhen Mofan Network Technology Co., Ltd.

Brand:
riuqlu

Email:
service@riuqlu.com

Phone:
+86 13531123971

Address:
Room A2013, 1978 Longhai International, Dalang Subdistrict, Tongsheng Community, Longhua District, Shenzhen, Guangdong, China

Responsible Person:
Youlong Lu

Customer Service Hours:
Monday-Friday
9:00 AM-6:00 PM PDT

Thank you for shopping with riuqlu.

At riuqlu, we are committed to providing high-quality desktop office products and ensuring a smooth shopping experience. If you are not completely satisfied with your purchase, we offer a clear return and refund process as described below.

This Return & Refund Policy applies to purchases made through www.riuqlu.com.

riuqlu is owned and operated by Shenzhen Mofan Network Technology Co., Ltd.

1. Return Period

You may request a return within 180 days of delivery.

To be eligible for a return, your request must be submitted within this 180-day period. Returns requested after this period may not be accepted.

2. Return Conditions

To qualify for a return, the following conditions must be met:

  • The product must be in its original condition.
  • The product must not be significantly damaged, altered, or misused.
  • The product should include the original packaging, accessories, and included components.
  • Proof of purchase or order information must be provided.

Products that do not meet these conditions may be refused for return.

3. Items Not Eligible for Return

The following items may not be eligible for return:

  • Products damaged due to improper use, accidents, or unauthorized modifications.
  • Items returned without contacting our customer service team first.
  • Products missing original accessories, packaging, or essential components.
  • Items purchased from unauthorized sellers or third-party platforms.

4. How to Request a Return

To start a return request, please contact our customer service team:

Email: service@riuqlu.com

Please include:

  • Your order number
  • Customer name
  • Product name
  • Reason for return
  • Photos or videos showing the condition of the product (if applicable)

Our customer service team will review your request and provide return instructions.

Please do not send products back before receiving return authorization from our customer service team.

5. Return Shipping

Customers should contact riuqlu before returning any item.

Return shipping arrangements will be provided after your return request has been approved.

Depending on the situation, return shipping responsibility may vary:

  • If the product is defective, damaged upon arrival, or an error was caused by us, we will provide appropriate assistance.
  • For other return reasons, customers may be responsible for return shipping costs.

6. Refund Process

Once we receive and inspect your returned item, we will notify you regarding the approval status of your refund.

If your refund is approved:

  • The refund will be issued to the original payment method used for the purchase.
  • Refund processing time may take 5–10 business days after approval.
  • The actual time for funds to appear may vary depending on your payment provider or financial institution.

Shipping fees, taxes, or other charges may not be refundable unless required by applicable laws or the return is caused by an error on our part.

7. Damaged or Incorrect Items

If you receive:

  • A damaged product;
  • A defective product;
  • An incorrect item;

please contact us within a reasonable time after receiving your order.

Please provide:

  • Order number;
  • Photos or videos of the issue;
  • Description of the problem.

We will review your request and provide an appropriate solution.

8. Order Cancellation

If you need to cancel your order, please contact us as soon as possible.

Orders that have already entered processing or shipment stages may not be eligible for cancellation.

9. Exchanges

Currently, we do not offer direct exchanges.

If you need a different product, color, or replacement item, please contact our customer service team. We will assist you with available options.

Summary

At riuqlu, we value customer satisfaction and aim to provide reliable products and support. Our 180-day return period allows customers sufficient time to evaluate their purchase and contact our support team if assistance is needed.